Thank you for choosing Below10dollargifts Singapore for your shopping needs. We strive to provide our customers with high-quality products and excellent customer service. However, we understand that sometimes you may need to return or exchange a product. This refund policy outlines the terms and conditions for returns and exchanges.
- Return and Exchange Policy
If for any reason you are not satisfied with your purchase, you may return or exchange it within 14 days of the purchase date. To be eligible for a return or exchange, the item must be unused, in its original packaging, and in the same condition as when it was received.
- Refund and Exchange Process
To request a refund or exchange, please email us at enquiry@below10dollargifts.com with your order number and reason for return or exchange. Our customer service team will respond to your request within 1-2 business days.
If you are approved for a return, we will process your refund within 7-14 business days. The refund will be made to the original payment method used to make the purchase. Please note that the refund amount will not include any shipping fees.
If you are approved for an exchange, we will ship the new item to you as soon as possible. Please note that you will be responsible for any additional shipping fees for the exchanged item.
- Non-Refundable Items
Certain items are not eligible for a refund or exchange, including:
- Gift cards
- Personalized items
- Sale items
- Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately at enquiry@below10dollargifts.com. We will work with you to resolve the issue as quickly as possible.
- Final Sale Items
Some items may be marked as final sale, which means they cannot be returned or exchanged. Please check the product description to see if an item is marked as final sale.
- Changes to the Refund Policy
We reserve the right to update or modify this refund policy at any time without prior notice. The current policy will always be available on our website.
If you have any questions or concerns about our refund policy, please email us at enquiry@below10dollargifts.com. Thank you for choosing Below10dollargifts Singapore.